Help Center
Quick answers to common questions — fast & easy
- Delivery charge inside Dhaka City is 100 tk.
- Delivery charge outside Dhaka is 130 TK.
- Dhaka City: 1–2 working days
- Dhaka Sub Area: 2–3 working days
- Outside Dhaka: 3–5 working days
- Your Name
- Email address
- Phone number
- Shipping address
- No. We do not store any payment information on our website.
- You can contact us through our website contact page or customer support number for any help regarding orders, delivery, or product details.
- Yes. You must check the product in front of the delivery person at the time of delivery.
- Yes. If you want to return the product for personal reasons, you can return it by paying the delivery charge.
- You must submit an exchange complaint within 12 hours of delivery along with an unboxing video.
- The new product’s price must be equal to or higher than the previous product.
- The product must be unused, unwashed, and in original condition.
- No. The selling price is non-refundable.
- If the product is wrong or defective, Sellvy will bear the return/exchange delivery cost.
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